For any tour or package the services are booked or blocked several months in advance, cancellation of such services earmarked for a particular departure results in forfeiture of money depending upon the time of cancellation of services with the supplier. Therefore, any cancellation of the tour/ service booked, will attract cancellation charges as specified hereinafter. Your tour also includes third party product or service like airline, cruise, railway, transport, hotel, restaurant, caterer, sightseeing company etcThe Terms and Conditions and Cancellation Policy of such third party would be applicable in addition to Manzaras’s Cancellation Policy and Terms and Conditions.
The said Cancellation Policy is applicable to all guests of ‘Manzaras Hospitality’. booked for Group Tours, Customized Holidays, MICE Tours, Inbound Holidays or any independent service taken from Manzaras
The request for cancellation of any service/ tour has to be submitted in writing, clearly stating the reason for cancellation via email to Manzaras at info@manzaras.com, from guest’s registered email ID.
Once the booking is cancelled, it cannot be reinstated. Any reversal/ re-booking will be treated as fresh booking and additional charges may apply
All guests expressly agree to the foregoing policy and terms.
Cancellation done by/ for/ due to:
a. Guest cancels the tour due to any personal reason:
After booking, guests may have any personal reason like non sanction of leave, exam postponement, illness, family emergency etc. which leads to cancellation of their tour/ package.
Date of the cancellation request email sent by the guest (unless decision withheld or changed), will be considered as the date of cancellation and the cancellation charge will be applicable accordingly.
b. Considering the safety of the tourists, Manzaras is compelled to postpone/ reschedule the tour under force majeure situation or due to uncontrollable factors at the destination, however guest/s do not wish to continue and cancel the tour:
Manzaras reserves the right to cancel/ postpone/ re-schedule any tour under force majeure situation like natural calamity, epidemic, pandemic, terrorist activities, political unrest, curfews, local riots, government orders etc. or uncontrollable factors like airline operation/ schedule change, disruption due to political/ sports/ local/ VIP event etc. at the destination considering the safety of the tourists.
Under any such force majeure situation/ uncontrollable factors, no refund - fully or partially will be applicable. As refund is not applicable, guest will be required to choose the next possible future date of the same tour. If there is any price difference for the future tour, guests will have to pay the same before the tour departure.
To reschedule the tour in force majeure situation/ uncontrollable factors, Manzaras will send the request to all the concerned associates like airlines, hoteliers, transporters etc. for their cooperation and assistance in postponement of the services. In case these associates are not in a position to consider the request, then actual cancellation charges may apply
If a guest wants to change the destination, then the decision will depend on the cooperation of the associates like airlines, hoteliers, transporters etc. Such a decision will require time and will be given as early as possible. If the selected tour’s price is more, then guests will have to pay the difference before the tour departure. In case the tour price is less, then the remaining amount will be kept in a credit shell with Manzaras. No refund is applicable for the credit shell.
c. Guest cancels the tour due to non-acceptance of change in itinerary/ service:
For the betterment of the itinerary or under unforeseen situations, Manzaras reserves the right to add/ delete/ exchange the sightseeing place/s or any other service and on this ground guests will not be able to withdraw from the tour.
In this case if the additionaal sightseeing or service requires extra charge then it will have to be paid by the guest.
If any guest is not willing to accept the said change, then the guest will have to cancel the tour and cancellation charges as per the Cancellation Policy will be applicable.
d. Deemed Cancellation - Guest’s booking stands cancelled due to visa rejection/ delay:
Rejection/ delay of visa will lead to deemed cancellation and the booking will stand cancelled without any intimation or confirmation from the Guest.
Visa rejection date will be considered as the date of cancellation and the cancellation charge will be applicable accordingly.
Guests can re-apply by paying additional visa charges, however granting of visa is at the discretion of the respective Consulates and Manzaras will not be responsible for the same.
If a visa is not granted even for the second time, the cancellation charge will be based on the date of the rejection of the second visa application.
If no intimation of visa (granted/ rejected) is received from the respective consulate/ embassy before the tour departure, then it is considered as deemed cancellation and cancellation charge will be applicable.
In case of ‘group booking’, if the visa of an individual in a group is rejected or delayed and the rest of the group cancels the tour then cancellation charges as mentioned in the Cancellation Policy shall be applicable to the entire group.
When a visa is received from the consulate, it’s copy is sent to the guest via email by Manzaras, however sometimes consulates dispatch the passports directly to the guest’s residence. In both the cases it is the responsibility of the guest to check the visa sticker/visa copy and verify that the personal details and visa validity is accurate. Due to any incorrect details, if the immigration office does not allow the guest to leave or enter the country, then Manzaras will not be responsible for any refund / losses / consequences.
In certain cases, where air ticket/ visa is processed more than 91 days in advance, there along with regular tour cancellation charges, additional actual charges on account of air/visa fees will be applicable.
e. Deemed Cancellation - Guest’s booking stands cancelled due to the non-payment of partial/ full tour price:
Guests are required to pay full tour price at the time of booking/ 60 days/ 45 days prior to the tour departure date. If the payment is not received during the mentioned time frame, then Manzaras reserves the right to cancel the booking without any written notification from the guest and forfeit the paid amount.
In such a case, Manzaras’s cancellation notice date will be treated as the deemed cancellation date and cancellation charges will apply as per the Cancellation Policy.
f. Deemed Cancellation - Guest’s booking stands cancelled due to ‘No show’ or absence on Day 1 of the tour:
If any guest fails to join the tour on day one, it is termed as ‘No Show’ and will be treated as deemed cancellation and no refund will be applicable.
All services will stand cancelled and 100% cancellation charges will be applicable, unless the guest notifies Manzaras about joining the same tour later at their own expense.
g. Deemed Cancellation - Guest’s tour stands cancelled due to discontinuation from ongoing tour:
. If Guest discontinues/ terminates the tour for any personal reason, it is termed as deemed cancellation and no refund will be applicable.
Manzaras team will assist the guest to book the required services, however all expenses for the same will have to be paid by the guest immediately in advance.
h. Single (Solo) Guest sharing a room with other guest, cancels the tour:
Single guest should ideally book on speciality tours such as Women's Special/ Seniors Special/ Adventure Special etc., where Manzaras guarantees a room partner and guest saves on the single occupancy charge.
If a single guest is travelling alone on a regular tour, then s/he will have to pay single occupancy charge. If s/he gets a room partner for the tour and shares the twin/ double room for all tour days, then the single occupancy charge will be refunded to the guest within 10 working days of tour completion.
In case of cancellation by one of tthe room sharing partners, no refund of single occupancy charge is applicable.
i. In all the above situations, the following cancellation charges will be applicable:
Cancellation stage: 46 days or more prior to departure
30% of package cost will be charged as penalty on cancellation
Cancellation stage: 45 to 30 days or more prior to departure
40% of package cost will be charged as penalty on cancellation
Cancellation stage: 29 to 15 days or more prior to departure
50% of package cost will be charged as penalty on cancellation
Cancellation stage: 14 to 06 days or more prior to departure
75% of package cost will be charged as penalty on cancellation
Cancellation stage: Within 05 days or more prior to departure
100% of package cost will be charged as penalty on cancellation
The above cancellation charges include various direct and indirect expenses incurred for preparation and operation of the tour.
Manzaras is not liable to give any details or bifurcation of the tour price or the cancellation charge.
Any refund payable to the guest as per the Cancellation Policy will be paid within 10 working days of receiving the final confirmation of cancellation request from the guest.
Cancellation of the tour by Manzaras:
Manzaras reserves the right to cancel any group tour/ package due to any operational reason or inadequate participation of the guests required to operate a group tour. In such a case, cancellation of the tour shall be communicated to the guest on their registered email/ telephone/ sms.
The amount paid by the guest will be refunded within 10 working days of cancellation of the tour.
The refund will be paid by A/C payee cheque/ NEFT/ RTGS.
Manzaras will not be liable to pay any interest on the tour amount paid by the guest.
Manzaras owes no responsibility for any additional expense related to any other arrangements made by the guest on their own.
A guest willing to take any other tour can do so in consultation with the respective Travel Advisor. Excess / short payment, if any for the new tour will be refunded/ collected, to/ from the guest.