Here you’ll find a number of frequently asked questions about the services and products at The Manzaras. If you still have questions after going through the FAQ page, please get in touch with us directly.
Manzaras Hospitality website www.manzaras.com contains information about all Manzaras Hospitality products, tour categories and services. You can also call Manzaras Hospitality Toll Free number 7710906345 and get all the details about tours and various products from Manzaras Hospitality travel advisors.
Manzaras Hospitality is popular for tours and packages across the globe. We have tours for every family and everyone in the family
Yes, Manzaras Hospitality books air tickets for travellers once s/he makes full payment and confirms the airfare, flight & itinerary. For the standalone service of air ticket booking, Manzaras Hospitality service charge is INR 250/- per person per domestic ticket and INR 500/- per person per international ticket.
Yes, Manzaras Hospitality assists in visa processing, once the visa fee and service charge is received by Manzaras Hospitality from the traveller along with necessary documents required by the consulate. However, granting of visa is at the discretion of the respective consulate and Manzaras Hospitality is not responsible for the same. Manzaras Hospitality service charge depends on the country and the type of visa applied for.
Yes, Manzaras Hospitality can guide an Indian Resident w.r.t passport process upon receipt of passport fee and service charge along with the necessary documents from him/her. Manzaras Hospitality service charge is INR 500/- per passport. However, granting of passport is at the discretion of the ‘Indian passport issuing authority’ and Manzaras Hospitality is not responsible for the same.
Manzaras Hospitality book train/rail tickets. You can contact our travel consultants to book your rail tickets as Manzaras is authorize IRCTC travel agent.
'Contact Us' section of the website has all the details about Manzaras Hospitality corporate office, branch offices and Sales Partner's offices. Here is the link: https://www.manzaras.com/contact-us
The number of travellers in one group tour varies depending on the destination or tour category or vehicle type used for that tour.
Manzaras Hospitality tries its level best to operate the tour as per the original tour itinerary. Sometimes unavoidable, unforeseen situations may occur due to the various dependent factors such as state or country regulations/ airline/ cruise/ rail/ road transport/ hotel/ sightseeing etc. in such cases we may have to change the original tour itinerary either before the tour or while on tour. Such change/s, shall be informed to you either before tour by SMS/Call or while on tour by Manzaras Hospitality Tour Manager.
Doing a full tour is always advantageous, however you can opt for a part tour subject to availability or join/ leave a tour in between. Both these options will have a different tour price that can be worked upon as per your requirement. Your Manzaras Hospitality Travel Advisor will do the needful if confirmed at the time of booking itself.
Yes, you can extend your stay after the completion of a group tour or you can have your individual program before the tour and join the tour on day one. Manzaras Hospitality has 'Post Tour Holiday' facility so that you can relax at the last destination of the tour or at any other destination of your choice. Any such extension or deviation from scheduled program would incur additional charges. Your Manzaras Hospitality Travel Advisor will do the needful, if confirmed at the time of booking itself
Yes, any change or amendment is possible subject to availability, with an additional actual cost along with cancellation charges (if applicable). Your Manzaras Hospitality Travel Advisor will assist you with amendments as soon as s/he receives confirmation and additional charges.
The tour price is net and discount of any kind is not applicable, unless there is any ongoing specific discount offer published on the website.
As the name suggests, 'Women's Special' is a tour category specially curated for women travellers who are willing to travel and are looking forward to a refreshing fun-filled experience! Any woman who loves to travel, and wants to explore new destinations and enjoy some Me time, is welcomed to join this beautiful journey. Happiness knows no age limit nor do these tours!
Manzaras Hospitality has a division of Customized Holidays which will take care of your such independent holiday requirements.
Manzaras Hospitality has an exclusive division which deals with such corporate tours. Here special tours are designed for corporates, industries, institutions, independent organizations, ad-hoc groups, or individuals to facilitate their meetings, incentives, conferences, exhibitions, seminars, team building and other events. This segment is also known as MICE i.e. Meeting. Incentive. Conference. Exhibition
Manzaras Hospitality has an exclusive 'India Inbound' division, which deals in specially designed tours and packages for foreign nationals or Non-Resident Indians. Of course you can also join any of Manzaras Hospitality's regular group tours or customized holidays.
Yes, you can make the full payment at the time of booking itself in one go. Sometimes there are additional benefits for full payment, if it is done well in advance say 3/6/9/12 months prior to the tour departure. Manzaras Hospitality Travel Advisor will guide you on the prevailing full payment (if any), at the time of booking.
To book a tour, you have to pay the registration amount, which varies according to the tour price. You can find the details of registration amount under the pricing section of a selected tour or on the link: https://www.manzaras.com/how-to-book .
The registration amount once paid for a tour is non-refundable, subject to the Cancellation and Refund policy.
To book any tour/ package/ service, you have to make payment to Manzaras Hospitality by Cheque, Demand Draft, NEFT, RTGS, IMPS, Payment app/wallets like BHIM, PhonePe, Gpay, PayTM, or any UPI ID. All payments should be in the name of 'Manzaras Hospitality' only. Cash payment in INR will be accepted as per Government of India guidelines along with PAN. Outstation cheques are not accepted. A non-refundable convenience charge of 1.8% of the transaction amount is levied towards IT infrastructure cost on transactions done through Manzaras Hospitality payment gateway using credit card, debit card, net-banking.
Any payment transaction with Manzaras Hospitality should be in the name of 'Manzaras Hospitality' only
Yes, Manzaras Hospitality has a facility of Gift Vouchers which can be purchased by the guests and gifted to their near and dear ones on happy occasions. Contact Manzaras Hospitality Travel Advisor to purchase the same.
Sometimes Manzaras Hospitality issues gift vouchers to guests as prize benefits. If you have such a gift voucher, then you can redeem it against your future tour with Manzaras Hospitality, subject to the Terms and Conditions of the voucher.
Yes, Manzaras Hospitality provides Leave Travel Certificate (LTC) to the guest/s for the tour they have undertaken. Your Travel Advisor will issue the system generated LTC upon your request.
At the time of booking, you need to present an Aadhar Card and PAN for domestic tours and valid passport and PAN for international tours.
For domestic tours in India, all guests must carry air tickets, insurance (if any), photo identification in the form of Aadhar card, ID Card, PAN card, driving license and school / college ID for students. For International tours, all guests including children and infants must be in possession of a machine-readable passport valid for a minimum of 180 days (Six Months) from their tour return date, along with applicable visas, air ticket and insurance copy.
Yes, you can make the payment online through NEFT, RTGS, IMPS, Payment app/wallets, like PhonePe, BHIM, Gpay, PayTM, or any UPI ID.
Travelling knows no discrimination. Anyone who loves to travel and wants to enjoy the limitless opportunities, can surely join our tours.
Generally, your tour will include the following:
● Airfare - As mentioned in the itinerary for Ex- Mumbai tours
● Accommodation - On twin sharing basis
● Transport - As per destination and group size
● Meals - Breakfast, Lunch, Dinner
● Sightseeing - Entry Fees, Guide charges
● Tips - Driver and Guide tips
● Tour Manager Services (depends on selected tours)
Generally, a group tour includes to & fro air ticket Ex-Mumbai. For every tour air ticket inclusive Ex-Mumbai tour price and without air ticket i.e. Ex-destination tour price is available, so that guests from anywhere in India or Overseas can join the tour at the first destination and leave the tour from the last destination. Manzaras Hospitality also can assist these guests to buy their air tickets. These Ex-destination guests are also called 'Join and Leaving'(J/L).
We fly with various airlines which are suitable for our category of tours. Selection of airlines depends on the flight schedule, airport, baggage policy, airline terms and conditions, airfare etc. Airlines selected for your tour will be informed sufficiently well in advance.
If you are booking an air ticket from Manzaras Hospitality or opting for a customized holiday, then you can select your preferred airline. For group tours airlines are pre decided and individual guests do not have the option to select the specific airlines. If you want to book a specific airline for your group tour, then you can book under 'Joining and Leaving Guest' category and book your own ticket separately either through Manzaras Hospitality or from your travel agent.
Manzaras Hospitality group tour generally includes economy class air tickets. If you wish to change the class of travel of premium, business, or first, you can do so at an additional price subject to availability. Kindly inform this to your Travel Advisor at the time of booking itself.
The baggage allowance for check-in & carry-on baggage varies as per the airline and the class of travel. The exact baggage allowance for your scheduled airline will be conveyed to you prior to your departure. Every airline has a list of items restricted to be carried. You will find the details of the same on your air ticket.
Generally, meals are not included for Indian carriers like Go airways, Indigo, Spice Jet, flying within India and overseas to short-haul destinations like Middle East and SouthEast Asia. All international carriers flying to short-haul and long-haul destinations include meals.
Though the blocking of air tickets with the airline happens well in advance, actual issuance of tickets happens 15/10/7 days before the departure, depending on the airline. Once the air ticket is issued, an auto email is sent on your registered email ID.
If you are booking an air ticket separately from Manzaras Hospitality or opting for a customized holiday, then you can web check-in for your individual tickets. For group tours as tickets are issued in group PNR, web check-in is not possible for individual guests. If any guests wants to reserve a specific seat in economy class s/he can do so by paying airline charges 3/5 days before the tour departure. Kindly contact your Manzaras Hospitality Travel Advisor for the same
Wheelchairs are available on request at almost all the airports around the world. Most of the airlines ask for medical certificates as the number of wheelchairs are limited at each airport. Depending on the airline & airport policies a wheelchair request may be chargeable. Kindly contact your Manzaras Hospitality Travel Advisor for wheelchair requests.
Wheel-chair facility is not available on tour. Wheel-chair bound guests will have to carry their own wheelchair and s/he should be accompanied by their family member/s who can move/carry the wheel chair.
In such cases before leaving the airport you are required to fill up the complaint claim form at the airline counter. You may need to provide your hotel/ residence details to airline, so your baggage can be sent to your hotel directly by the airline if you are on tour.
Accommodation provided on the tour depends on the category of the tour/ package. It may be in resorts, hotels, houseboats, tents, camps, dormitories, hostels, cruise, train, coach etc. The location of the accommodation generally depends on the tour program.
At the time of booking you will know the suggested names of the hotels or type of accommodation which we generally use for that particular category of tour. These suggested names are mentioned on the website in the tour itinerary. A confirmed list of the hotel/s is sent to you on your registered email ID before the tour departure.
Generally, the rooms are twin/ double or single bedded and extra bed (if needed) is provided in the form of a mattress on the floor.
Yes, you can upgrade the room to a suite/ family room/ specific view room etc. by paying an additional price. It is subject to availability.
You can opt for a single occupancy room by paying a single room supplement/ tour price. Single rooms are comparatively smaller in size and may be located on a different floor or in a corner of the hotel. If you want to save on a single room supplement charge then you can book tours like women's special, senior's special, YOLO adventures, treks and hikes etc. where Manzaras Hospitality gives guaranteed room sharing partners.
Adjacent rooms or interconnected rooms can be made available subject to availability.
Generally, most of the hotels have Wi-Fi facilities. Depending on the hotel/property, this service may be complimentary or chargeable. Wi-Fi may not be available at certain remote locations.
Accommodation facilities differ according to the type of the tour and destination, and will differ from property to property. Facilities generally include parking, restaurants, coffee shops, bars, gymnasium, spa, salon, swimming pool, sport and entertainment activities, child care/ play centre, meeting room, business centre, travel desk, doctor on call, lift/elevator, porter, laundry, internet, Wi-Fi, telephone, mini bar, alcoholic beverages, paid television channels, air conditioners, in-room safe & amenities, room service etc. All these facilities may or may not be available on complimentary basis and you must check before availing the same. Any charges upon use of such a facility must be paid directly to the hotel by you. In remote areas and difficult terrains like Ladakh, Lachung, Spiti Valley etc. the accommodation will be basic with limited facilities.
We suggest you carry a universal adapter that can be used with various types of electric sockets available worldwide.
Generally on tour meals are served as mentioned in the itinerary/ tour program as B (Breakfast), L (Lunch), D (Dinner). These are pre-set menus which mostly include Indian meals and sometimes local or international cuisine depending on the destination and the tour. The Indian meal menu generally comprises dal, rice, roti, two vegetables, one non-vegetarian item, salad & accompaniments and dessert.
In a group tour your special meal/diet request can be accommodated to a limited extent only, and if informed at the time of booking. In such a case you should carry your own dry snacks, because at certain locations special requests cannot be met.
If you have informed at the time of booking, a Jain meal/meal without onion & garlic can be arranged. Usually it is served during lunch and dinner not necessarily before sunset. It could be buffet service or table service.
We provide baby meal/ food which generally includes milk, plain dal and rice. We recommend you to carry regular baby food if you are travelling with your very young kids.
Yes, it is possible to arrange a separate vegetarian or Jain departure solely for your group with your preferred meal menu and itinerary. Tour price will differ depending on the number of travellers in your group.
On Indian tours we provide mineral water bottles or arrange portable water from a nearby source. However, every traveller must carry 1 empty water bottle. Tour Manager or local guide will advise you from where to refill the bottles. You may bring water purification tablets as an additional precaution. On international tours carry an empty water bottle which can be refilled at hotel, restaurant or at various sightseeing places.
For an international tour, we use air-conditioned/air cooled luxury coaches, coasters or small vehicles. For domestic tours we use air-conditioned/ air-cooled/ Non-AC coaches, tempo travellers, mini coaches, cars, jeeps, taxis depending on the type of the tour, itinerary, road conditions and number of guests in the tour.
Seating arrangement in the coach/bus/tempo traveller shall be strictly as per the booking date priority i.e. the guest who books first will get the seats in the front and so on. Seat allotment excludes prime seats (1,2) & tour manager/ guide seats (3,4); that means guest seat allotment will start from seat number 5 onwards. If you wish to opt for front seat/s, then you can book the Prime Seats subject to availability at an additional price. In case of small cars, the seating will be on rotation basis.
Your Tour Manager may be a lady or a gentleman. But do not worry as all Manzaras Hospitality Tour Managers are efficient, enthusiastic, caring and professional. They will make sure that you enjoy the tour. Manzaras Hospitality Tour Manager will meet you at the first destination of the tour and will be there throughout the tour including all the sightseeing places.
● Mobile phone with appropriate charger and valid post-paid sim
card
● Clothing - 2-3 Jeans / trousers, 4-6 Tops/ Shirts/ Kurta, carry a pair of
Thermal and 1
Jacket/ Sweater, heavy woollens etc. heavy woollens if you are travelling to
colder places
during winter.
● Comfortable sports shoes for daily use and a pair of slippers if
needed.
● Sufficient face masks, hand sanitizer, hand gloves, hand wash, and
toiletries.
● Your medicines with your doctor's valid prescription
● Sufficient cash along with your credit/ debit cards for any last-minute
requirements.
● Small bottles (up to 50ml) of liquid or lotions should be kept in a
transparent zip lock
pouch in your handbag.
● Any liquid or lotion bottle above 50 ml as well as items prohibited in
carry-on handbag by
the airline, must be kept in your check-in bag.
● It is prohibited to carry items like guns, pistols, ammunition, drugs,
explosives, fireworks,
sharp items etc. in the aircraft.
● Mobile batteries or power banks must be carried with you in your
handbag/purse and not
in a cargo bag.
● Mandatory Documents to carry on tour:
○ Adults: Valid photo ID (original voter ID/ Aadhar Card/ Driver's License/
Passport).
○ Child: Aadhar Card/ Passport.
○ Infants: Birth Certificate
● Download Aarogya Setu App on your mobile phone which you would be carrying
on tour.
● Covid-19 negative RTPCR from ICMR approved lab, if required by the state
or city you
are visiting.
Manzaras Hospitality generally includes all services and maximum sightseeing as per the tour itinerary, however guests should carry sufficient money for their personal expenses, shopping, optional sightseeing, local delicacies, beverages, additional facilities offered by the hotel/ resorts etc. and also for any emergency due to medical reason or unforeseen/ force majeure situations. For your international tour, you can carry money in the form of foreign exchange (local currency), International credit or debit card or forex card. In most of the countries, the ATMs are available for withdrawals with a marginal fee.
You have to take care of your important documents, passport, currency and valuables on your own. The tour manager cannot take responsibility for such things.
You will receive your day wise tour itinerary program on your registered email ID. However sometimes in an unavoidable situation your Tour Manager may shuffle the day program. For smooth operation and clarity of instructions, Manzaras Hospitality Tour Manager will create a WhatsApp group of all its guests on the second day of the tour (In rare cases due to unavailability of internet this may not be possible). This group would be created solely for sharing tour related instructions and next day's tour program.
To ensure smooth execution of tours and to cover every sightseeing attraction, it is important for you to be punctual and abide by the day's schedule and complete the sightseeing/ program as per the itinerary. In case if you do not report to the coach at the given time, the coach will proceed to the next point/destination in the programme and you will be required to join the group at the next point/ destination on your own.
As per the airline and destination policy, you can carry the liquor bottle/s or cigarettes, however we have a strict 'no smoking' and 'no alcohol' policy in the coach or dining halls or group assembly.
In this era of fast communication, you can activate an international calling facility on your cell phone or you can buy a sim in India before departure or you can buy a local sim card on arrival at the destination.
Generally there is some free time in the itinerary, so that you can enjoy shopping for local souvenirs, handicrafts, specialty items etc.
Manzaras Hospitality gives importance to cleanliness and hygiene and tries its level best to give en-route halts at good restaurants available. However, in a few undeveloped or remote regions, we have to manage with basic facilities available there.
Doctors or medical personnel are not appointed on tour. Of course we are well connected with local doctors and hospitals in case of any emergency on tour.
You can skip sightseeing on a group tour and do your own program by intimating the tour manager. However, you will not get any refund for any such skipped service or sightseeing.
Visas are mandatory for an international tour and you must ensure that you possess valid visas for your tour. If you booked a group tour, a visa is included in the tour price and Manzaras Hospitality will arrange to process your visa once you submit all necessary documents. We are visa facilitators and will assist you to prepare visa documents and guide you w.r.t formalities of each country. We will also submit and collect your passports from the consulate on your behalf wherever possible. At the same time, you can choose to arrange for your own visa without Manzaras Hospitality's assistance. In such a case, you can avail visa fee reduction in your tour price.
The VISA process and documentation for the same depends on the country/s you are visiting and the respective consulate. Once you book the tour, Manzaras Hospitality's visa executive will share the list of documents required for the visa. You have to submit all correct documents as per the schedule given by the visa executive. Once received, your visa application process will be initiated. At each step of the visa process, Manzaras Hospitality will communicate with you through SMS and email.
Though Manzaras Hospitality assists you to process the visa, granting of the visa is at the sole discretion of the respective country/ consulate. Certain consulates will communicate with you directly and will send the passport to your registered residence address. Some consulates intimate Manzaras Hospitality about your visa, which will be immediately conveyed to you by your travel advisor/ visa executive.
If you have a valid visa for the tour, please get it checked from Manzaras Hospitality travel advisor in terms of validity and duration of stay with respect to the scheduled tour. If the visa is valid, you can avail visa fee reduction in tour price. Therefore, your travel advisor must be intimated about your visa at the time of booking itself.
As granting of visa is not in the hands of Manzaras Hospitality, it may happen that the visa gets rejected on account of various reasons which the consulate may or may not disclose. To know more about the re-application for visa or cancellation process or selecting any alternate tour, please contact your Manzaras Hospitality travel advisor or visit Manzaras Hospitality T&C on https://www.manzaras.com/terms-and-conditions .
Yes, of course. If your grandson is a minor (below 18 years) then parents' NOC is required while applying for a visa. Your and your grandson's visa must be applied together at the same time.
We recommend that all the guests travelling within India or overseas must possess Travel Insurance.
If you book an international group tour, overseas travel insurance is included in the tour price for the guests below 59 years of age. For guests above 59 years of age also, it is partly included, but since the premium is higher than the amount included in the tour price s/he is required to pay the difference in premium separately. If you are booking an Indian group tour or Customized Holidays or Corporate Tours (MICE), then you will have to purchase your travel insurance separately on your own either through Manzaras Hospitality or from any of your resources.
Group tour insurance policy included in the tour price has a limited cover which may include loss of baggage, flight delays/ cancellation, hospitalization, death, repatriation, evacuation etc. to a certain extent. Few adventure activities which are a part of the tour itinerary may or may not be covered in the insurance policy.
We will try our very hardest to accommodate all dietary requirements but in Whenever you cancel any tour or service for whatsoever the reason, cancellation charges will be applicable according to the Cancellation Policy mentioned in the Terms & Conditions of Manzaras Hospitality. For more details, click on https://www.manzaras.com/terms-and-conditions
The Cancellation Policy for Customized Holidays remains the same as group tours. You can refer to the Cancellation Policy mentioned in the Terms & Conditions of Manzaras Hospitality. For more details, click on https://www.manzaras.com/terms-and-conditions.
As per the Cancellation and Refund Policy, the applicable refund will be processed within 10 working days of confirmation of the cancellation.
As per GOI regulations, any applicable refund from Manzaras Hospitality for both, Indian or International tours will be paid by A/C payee cheque/ NEFT/RTGS in Indian rupees only, even if you have made the tour payment partly or fully in foreign currency.
Whenever Manzaras Hospitality cancels the tour due to any operational reason or inadequate participation of the guests required to operate a group tour, Manzaras Hospitality refunds the amount paid by the guest within 10 working days of cancellation of the tour.